Cloud Based Contact Center Solution

Aria Cloud-Based Contact Center Solutions has the ability to integrate with customer relationship management and workforce optimization platforms. Cloud contact center can be scaled up to a company's needs quickly and without any tremendous cost to the business. It is complete contact center solution and offers the critical technology to connect and sustain customer relationships. Key features: · Quick start · Recording Space · Multi-party Conference · Agent Log-in / Logout · Desktop Application for Agent · Caller call history · Today Call history · Call Back Scheduling · Missed Call view · 10 Digit or Toll free number for incoming · Support Incoming / Outgoing / Missed Call · Support Inbound & outbound IVRS · Work on GSM / PRI · Click to Dialling, Preview Dialling, Predictive Dialling · Customizable 45 Field CRM & Disposition · Agent Live Monitoring & Barge-in · 100% conversation Recording · Web Based Dash board for admin and supervisors to monitor