Privacy Policy

Information we collect

We collect the information you give us directly, information generated as you use the marketplace, and information needed to verify your business.

• Account information: name, designation, company name, business email, mobile number, and password.
• Business & verification information: GSTIN, PAN, business registration type, business address, and bank account details (for sellers who opt into paid settlement features).
• Listing information: product names, prices, minimum order quantities, catalogues, certifications (ISO, BIS, CE, FSSAI, etc.), company logo, and facility photos uploaded by sellers.
• Buyer requirement information: product or service requirement, quantity, delivery location, and budget when you post a buy requirement or send an enquiry.
• Usage information: IP address, device and browser type, pages viewed, search terms, and time spent on the site or app.
• Communication records: messages, calls, and WhatsApp conversations between buyers and sellers, and with our support team, which we may record or archive for quality and dispute resolution.

Business & GST information

Because eB2BMart is a B2B marketplace, sellers are required to submit statutory business details — including GSTIN and PAN — to activate the GST-verified badge and to comply with Indian tax and commerce regulations. We verify this information against government databases where possible, and display only your business name and verification status publicly; your PAN and bank details are never shown on your public profile.

Bank account details, where collected for premium seller settlements, are processed through our payment gateway partner and are not stored in plain form on eB2BMart servers. This information is treated as sensitive personal data under Indian law and is collected only with your explicit consent at the time you opt into a paid settlement feature.

How we use your information

• To create and verify your buyer or seller account, including GST and identity verification.
• To operate core marketplace features: product listings, search, buy-requirement posting, and enquiry routing.
• To match buyer requirements to relevant sellers by category, location, and past activity.
• To send transactional updates — enquiry alerts, order status, and account notifications.
• To improve platform performance, prevent fraud, and detect fake listings or spam enquiries.
• To send marketing communications and market insights, which you can opt out of at any time.

RFQs, enquiries & seller matching

When a buyer posts a requirement or sends an enquiry, the requirement details and the buyer's contact information (name, company, phone number or email) are shared with the sellers we match it to, so the seller can respond directly. Sellers should use this information only to respond to that specific requirement and must not use it for unrelated marketing without the buyer's consent. Buyers can request that we stop sharing their enquiry with additional sellers at any time.

WhatsApp, SMS & email communication

With your consent, we send enquiry alerts, OTPs, order updates, and account notifications over WhatsApp, SMS, and email. Standard messaging and data rates from your network provider may apply. You can turn off non-essential (marketing) messages from your account settings or by replying "STOP," while transactional messages tied to your account and active enquiries will continue.

Your consent

By checking the consent box during registration, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy, and separately confirm you are authorised to register the business you are registering. Where the Digital Personal Data Protection Act, 2023 requires a distinct, itemised consent — for example, for marketing communications or for processing sensitive information such as bank details — we will ask for that consent separately, and you can withdraw it at any time without affecting the lawfulness of processing carried out before your withdrawal.

Location data

We use your approximate location, derived from your IP address, to suggest nearby sourcing cities on category pages. Your IP address is not stored for this purpose.

This product includes GeoLite2 Data created by MaxMind, available from https://www.maxmind.com. City coordinates are derived from the GeoNames geographical database (https://www.geonames.org/), licensed under CC BY 4.0.

Information sharing & disclosure

We do not sell or rent your personal information. We share information only in these circumstances:

• Buyer–seller matching: as described above, to connect genuine requirements with relevant sellers.
• Service providers: payment gateways, cloud hosting, SMS/WhatsApp/email delivery partners, and analytics providers who process data on our behalf under confidentiality obligations.
• Legal & regulatory requirements: government authorities, tax authorities, or law enforcement, where required by applicable law or to protect our legal rights.
• Business transfers: in connection with a merger, acquisition, or sale of assets, subject to this policy continuing to apply to your information.

Cookies & tracking

We use cookies and similar technologies to keep you signed in, remember your preferences, measure site performance, and understand how buyers and sellers use the marketplace, including through Google Analytics and similar tools. You can control or disable cookies in your browser settings; doing so may limit some marketplace features, such as staying logged in across sessions.

Data security

We use industry-standard technical and organizational safeguards — including encryption in transit, access controls, and secure hosting — to protect your information from unauthorized access, alteration, or disclosure. No method of transmission over the internet is completely secure, so while we work to protect your data, we cannot guarantee absolute security. We recommend using a strong, unique password and never sharing your OTP or login credentials with anyone, including anyone claiming to be from eB2BMart.

Data retention

We retain your information for as long as your account is active and as needed to provide our services, resolve disputes, and comply with statutory record-keeping requirements under Indian law (including GST and tax regulations). If you close your account, we may retain limited records in archival systems where required for legal, accounting, or fraud-prevention purposes.

Your rights & choices

As a Data Principal under the Digital Personal Data Protection Act, 2023, and subject to other applicable law, you have the right to:

• Access, review, and correct the personal information in your account.
• Request a copy of your data or ask us to delete it, subject to statutory retention requirements.
• Withdraw consent for marketing communications or other consent-based processing at any time.
• Nominate another individual to exercise these rights on your behalf in the event of your death or incapacity.
• Object to or restrict certain uses of your data, and lodge a complaint with our Grievance Officer or the Data Protection Board of India.

To exercise any of these rights, write to us using the contact details below; we will respond within the timelines required under applicable Indian data protection law.

Marketing messages & DND

We send promotional WhatsApp, SMS, and email messages only to users who have opted in, using DLT-registered templates as required under TRAI's telecom commercial communication regulations. You can opt out of marketing messages at any time from your account settings, by replying "STOP" to an SMS, or by writing to us — transactional messages tied to your account, verification, or an active enquiry are not affected by this and will continue.

Children's information

eB2BMart is a business-to-business platform intended for use by individuals aged 18 and above acting on behalf of a registered business. We do not knowingly collect personal information from anyone under 18. If we learn that we have collected such information, we will delete it promptly — contact us if you believe this has occurred.

Third-party links

Seller storefronts, product listings, or articles on eB2BMart may link to third-party websites, including seller-owned websites and social profiles. We do not control these sites and are not responsible for their content or privacy practices. We recommend reviewing the privacy policy of any third-party site before sharing information with it.

International data transfer

Our servers and service providers may be located in India or other countries. Where we transfer your information outside India — for example, to a cloud hosting or analytics provider — we take steps to ensure it continues to be protected in line with this policy and applicable law.

Grievance officer

In accordance with the Information Technology Act, 2000, the rules made thereunder, and the Digital Personal Data Protection Act, 2023, the details of our Grievance Officer are:

Name:

[Grievance Officer Name]

Email:

grievance@eb2bmart.com

Phone:

+91 97171 95141

Address:

Unit No. 453, Aggarwal Metro Height, Plot No. E-5, Netaji Subhash Place, Pitampura, Delhi, 110034

Changes to this policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Material changes will be posted on this page with a revised "last updated" date, and where required, we will notify you by email or an in-app notice.

Contact us

For any questions about this Privacy Policy or how we handle your information, reach out to us: