Call Center Dialer System

Aitia Call center dialer is an asterisk based solution bundled with asterisk, vicidial/Elastix and voice logger applications. Depending on the customer needs dialer cab be expanded from 4 to 100 plus agents enabling customers to use all call center features like monitoring, Quality audit, Reporting live agent status etc. Key Features: • Automatic Call distribution • Voice Logger • Live agent Monitoring/Live call Barging • GSM or PRI based dialer • Agent Call Intervention • Real Time Supervision • Detailed call and Agent Reports.